FLS MOBILE FLOW EDITION

Dynamic Real-Time Scheduling with Permanent Connection to Your Employees

FLS MOBILE FLOW EDITION

Our Idea: A mobile field service solution that harnesses the power of digitization to support your on-site employees quickly and easily, without adding extra work.

In addition to transparent, paperless call processing, the FLS MOBILE App (FLOW EDITION) enhances efficiency across the entire service process. This allows your field service team to focus on what matters most – delivering exceptional customer satisfaction.

From notifications about the engineer's arrival or delivery at the customer's location via text message to live on-route tracking, the FLS MOBILE FLOW EDITION minimizes waiting times for your customers.

The integration with dynamic route scheduling (FLS Real-Time-Scheduling) ensures maximum agility, enabling the seamless integration of same-day and ad-hoc requests into the route schedule.

The Next Level: Transferring Fully Digital Workflow Processes to an App – FLS MOBILE FLOW EDITION.

Are you currently modeling your processes using the BPMN standard, or planning to do so in the future?

Now, you can effortlessly transfer these processes to your field service app. It offers an intuitive and user-friendly integration of your field service, providing precisely the queries and process steps required for your specific service case.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set: Workflow processes in the BPMN standard can be mapped "out of the box" and flexibly compiled. This tool set enables the digitization of processes in a compact and swift manner.

• User and Role Reference: Clear, simple, and self-explanatory user guidance supports the skill set of the engineer/driver, minimizing error potential during execution.

• Data Transmission: All data necessary for deployment (such as customer master data, object data, and material data) is transmitted to the engineer's device, supporting offline, online, and hybrid scenarios.

• GIS Mapping: Integration with mapping services like Google Maps or individual GEO systems.

• Partner Integration: Easy integration of partners and service providers via link sharing.

• Staff Radar: Displays the locations of nearby engineers, enabling them to seek assistance if needed during a call.

• Push Notifications: Sends push notifications to engineers, especially in emergencies.

• Automated Customer Notification: Informs customers of the estimated time of arrival (ETA) at a defined time – e.g., 30 minutes before the appointment – via text message or email, with live on-route tracking available.

• On-Premise Data Recording: Records call and feedback data on-premise, available both online and offline.

• Independent Appointment Scheduling: Allows field engineers to independently schedule binding appointments, which are considered in FLS Real-Time-Scheduling.

• Checklist and Report Management: Records checklists, reports, and updated master data.

• Information Provision: Provides all necessary information regarding the scope and content of work, deadlines, and customer and machine/system data.

• Real-Time File Exchange: Enables the exchange of photos and documents in real time, with files in common formats (such as photos, Word, Excel, PDF documents) attachable to a call and directly transferable to your ERP/CRM system.

• Customizable Reports: Offers individually designable customer and call reports.

• Audit-Proof Signatures: Records signatures post-deployment for both the customer and the engineer in an audit-proof manner.

• Mobile Time Recording: Manages activity and absence recording.

• Mobile Materials Management: Includes van stocktaking, allowing used materials to be booked and reordered directly in the app. Material exchanges between colleagues are recorded transparently via FLS MOBILE.

  • Display and management of material groups, material locations, storage facilities, and inventory at storage locations.
  • Handling of serialized materials.
  • Booking of material movement.
  • Purchase or restock requests.

For questions or additional information, call us at +49 431 239 710 or email us at: [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to experience these enhancements!