Mein o2

The "My o2" app, recognized with multiple awards, offers a convenient way for users to manage their mobile services on the go. Whether you're on a prepaid or a term contract, the app provides a comprehensive overview of your account, ensuring you have all the important services and benefits at your fingertips. For business customers, the o2 Business App is available to cater to their specific needs.

Here's a breakdown of the key functions available in the Mein o2 app:

FOR CONTRACT CUSTOMERS

• Monitor your consumption, including data usage at home and abroad, as well as telephony and SMS usage outside of flat rates. You can even add this to your home screen as a widget for easy access.
• Access your tariff details and explore options to enhance your plan.
• Easily update your customer data on the go.
• View your invoices and itemized bills (EVN) for a clear understanding of your charges.
• Manage SIM and contract services, including number portability, eSIM orders and activations, and third-party services.
• Perform a live check of the o2 network and report any faults directly from the app.
• Enjoy monthly customer benefits through our Priority loyalty program.

FOR PREPAID CUSTOMERS

• Track your data volume and used units (minutes & SMS).
• Check your current credit balance and top it up effortlessly.
• Switch tariffs or add additional options to suit your needs.
• Conveniently update your customer data while on the move.
• Perform a live check of the o2 network to ensure optimal service.

FOR MY HANDY CUSTOMERS

• Get detailed information about your My Handy contract.
• Access a digital version of your invoice for easy reference.
• Review your installment plan to stay on top of your payments.
• Take advantage of early payment options to manage your finances better.

PLEASE NOTE

The Mein o2 app is designed for o2 private customers. Business customers should use the o2 Business App. Please be aware that Alice Mobile connections and services from third-party providers are not supported through this app.

LIABILITY/REQUIREMENTS

Please note that this app relies on the online services of Telefónica Germany, and constant availability cannot be guaranteed. To use the Mein o2 app, you'll need an account at o2online.de.