Freshdesk

Introducing the Freshdesk App: your ultimate solution for exceptional customer support on the go! Break free from your desktop and keep your customers happy with the Freshdesk Android app. Effortlessly handle customer queries from various channels and respond to them conveniently from your phone. Freshdesk, the online customer support software by Freshworks Inc., offers seamless customer support across email, phone, chat, Facebook, Twitter, and your website. Access all tickets, prioritize important ones, assign agents, change ticket statuses, automate routine actions with a single click, remove tickets, block spam, log time spent on a ticket, and stay updated with push notifications. Download now and provide top-notch customer service anytime, anywhere!

Features of this App:

• Quick Overview: Get a quick overview of your helpdesk by accessing all tickets available to you. This allows you to have a comprehensive view of all customer queries and issues.
• Ticket Prioritization: Prioritize the tickets that need your immediate attention with the help of filters before responding. This feature helps you efficiently manage and address high-priority customer concerns.
• Support Management: Manage your support system efficiently by setting priorities, assigning agents, and changing ticket statuses. This helps in keeping track of customer queries and ensuring a smooth support process.
• One-Click Automations: Streamline routine actions with one-click scenario automations, enabling you to respond to customer queries quickly and effortlessly. This feature saves time and improves customer satisfaction.
• Ticket Management: Remove tickets and block spam right from your phone, enabling you to maintain a clutter-free helpdesk and prioritize genuine customer issues effectively.
• Time Logging: Log the time spent on each ticket, allowing you to accurately track and manage customer support efforts. This feature helps in analyzing agent efficiency and improving response times.

Conclusion:

The Freshdesk Android app offers a range of convenient features that enable exceptional customer service on the go. With the ability to handle customer queries from various channels, prioritize tickets, streamline actions, manage support effectively, and log time spent on each ticket, this app helps in providing prompt and efficient support to customers. By using the Freshdesk app, businesses can enhance their customer support process and ensure high levels of customer satisfaction.